Welcome to buy 3D Puzzle, Figurines and Home Decorations sold by Hperpetua LLC (hereinafter referred to as “we”, “our” or “Website”). We are committed to providing you with the highest quality products and services. If you are not satisfied with the product you purchased, we will do our best to provide you with a solution.
Refund Conditions
We accept refund requests in the following cases:
The product has quality problems within 7 days of receipt;
The product is damaged during transportation;
The product you received is not as described.
Return Process
If you need to return an item, please follow the steps below:
Contact our customer service team within 7 days of receiving the product and provide the order number and reason for return;
Our customer service team will instruct you on how to return the item and provide a return address.
Refund Method
Once we receive your returned item and confirm that it meets the refund conditions, we will process a refund for you. The refund will be made according to your original payment method and it may take some time to appear in your account.
Return Notes
Please ensure that the returned item is unused, undamaged, and in its original packaging. We will check the condition of the returned item and may refuse a refund if the item shows signs of use or damage.
Contact Us
If you have any questions or need assistance regarding our refund and return policies, please contact our customer service team:
Email: contact@hperpetuallc.com
Phone: +1 9123421023
We will be happy to provide you with support and assistance. Thank you for your purchase!